privacy policy

1. Introduction

Cove ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.covehomeware.com or purchase from us.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register, place an order, subscribe to our newsletter, or otherwise interact with us. This includes:

Identity Data: Name, date of birth (if provided)
Contact Data: Email address, billing and shipping address, phone number
Financial Data: Payment details processed securely by third-party providers (we do not store full card details)
Transaction Data: Details of products purchased, order history
Technical Data: IP address, browser type and version, time zone, cookies and tracking technologies
Marketing Data: Your preferences in receiving marketing from us and communication preferences

3. How We Use Your Information

We use your personal data to:

Process and manage your orders and deliveries
Communicate with you about your account, orders, and customer service inquiries
Send you marketing communications if you have opted in (you can unsubscribe at any time)
Improve our website, products, and services
Protect against fraud and ensure website security
Comply with legal obligations and regulatory requirements

4. Legal Basis for Processing Your Data

Under UK GDPR, we process your data based on:

Contract: To fulfil our contract with you when you place an order
Consent: Where you have given consent for marketing communications
Legal obligation: To comply with laws and regulations
Legitimate interests: To operate our business, improve services, and prevent fraud

5. Data Sharing and Disclosure

We may share your personal data with trusted third parties only to the extent necessary to:

Process payments via secure gateways (e.g., PayPal, Stripe)
Fulfil orders through delivery and courier services
Provide customer support and manage communications
Comply with legal or regulatory requirements

We do not sell or rent your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content.

You can control cookie preferences via your browser settings. For more information, please see our Cookie Policy.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from accidental loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep your personal data only as long as necessary for the purposes outlined, including to meet legal, accounting, or reporting obligations.

When data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of any inaccurate or incomplete data
Request deletion of your personal data, subject to legal obligations
Request restriction of processing in certain circumstances
Object to processing for direct marketing or legitimate interests
Request data portability (transfer your data to another organisation)
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@cove-home.co.uk.

10. Children’s Privacy

Our website and services are not intended for children under 16 years old. We do not knowingly collect personal data from children under 16. If we discover we have collected data from a child under 16, we will delete it immediately.

11. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for their privacy practices or content. Please review their policies when visiting such sites.

12. Complaints

If you have concerns about how we process your personal data, please contact us at info@cove-home.co.uk.

If you remain dissatisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

13. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in law, technology, or our business practices. We will notify changes by posting the new Privacy Policy on our website. Your continued use of our website following changes signifies your acceptance of the new terms.